BinMhafooz Perfumes – Return & Refund Policy
1. Policy Overview
At BinMhafooz Perfumes, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Our return and refund policy is designed to be transparent, user-friendly, and fair—because we believe a stress-free experience fosters lasting trust.
2. Return Window
You have 30 days from the date of delivery to return an item for a full refund or exchange. We aim to make your experience flexible and accommodating.
3. Eligible Items & Conditions
- Eligible: Products must be unopened, in unused condition, with original packaging, and accompanied by the original invoice or proof of purchase.
- Exceptions: For hygiene and safety, certain items such as tester bottles or heavily discounted items (e.g., “sample/travel sizes”) may be non-refundable.
4. Initiating a Return
- To begin your return, please contact our Customer Support team to receive a Return Authorization (RA) number along with return instructions.
- Kindly include the RA number with your returned package to help us process your request quickly.
5. Returns Process
- Pack the item securely, including all original packaging and documentation.
- Clearly mark the RA number on the outside of the package.
- Use your preferred shipping method—return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., damaged or incorrect item).
6. Refunds & Exchanges
- Upon receiving and inspecting your return, we will notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed and credited to your original payment method within 3–7 business days.
7. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item:
- Please inspect your shipment immediately.
- Contact us within 48 hours of delivery, providing photos of the issue to expedite resolution.
8. Exchanges
Prefer a swap instead of a refund? Let us know! Once your return is approved, we’ll guide you to place a new order for the replacement item.
9. Special Considerations
We aim to be flexible. If your return request slightly exceeds the 30-day window, don’t hesitate to reach out—our team will address your case with care.
10. Feedback & Continuous Improvement
We welcome your feedback about your return experience—your insights help us improve and better serve you.
Summary Table
| Feature | Details |
|---|---|
| Return Window | 30 days from delivery |
| Eligibility | Unopened, unused, with original packaging |
| Return Shipping | Customer pays (unless it’s our error) |
| Refund Timeline | 3–7 business days post-inspection |
| Damaged/Incorrect Item | Report within 48 hours with photo documentation |
| Exchanges | Allowed after return approval |